Creation Time | Shipping | Returns | Refunds
Creation time: Most items take 3-10 business days. However, we ask for 10-15 business days during our busy seasons. We will communicate with the purchaser if the order will take longer than 10 days to complete.
Detailed embroidery items or multiple items may take longer.
Shipping: items are sent priority mail through USPS or UPS. Once the product has shipped, tracking information will be remitted to the purchaser. Mail carriers are experiencing delays at this time. We are not responsible once your package has been delivered to the mail carrier. You will need to dispute any shipping issues with the carrier.
Return: Items are custom and we have a no return policy. If you are not satisfied with your order, please take a picture of the issue and email it to (firstname.lastname@example.org) along with the best contact method for a discussion of the issue. We will do our best to ensure you are satisfied with your merchandise.
Refund: No refund will be issued on custom items. However, we will do our best to ensure you are satisfied.
Digitizing: We change your files to a stitch file for our products. Digitized files are for your garments only. We do not supply the file to you. If you require the file then we would need to charge the additional fee as our current digitizing fee is not the full price since we are providing a service for your garments.
If you supply an embroidery file to us that does not stitch properly, we will let you know. If we have to re-digitize a file you will be charged a fee for digitizing (fixing) your file.